Troubleshooting

Installing and starting

Windows says "Windows protected your PC". The installer is not signed yet. Choose More info, then Run anyway. See Installing.

The studio opens to a blank window, or says it could not start. Close it and open it again. If it keeps happening, look at the log in %APPDATA%\Project IGI Studio\logs\studio.log, and report the problem with the log attached.

Only one window opens. That is on purpose: opening the studio again brings the window that is already open to the front.

Connecting the game

It does not find my game. Press Browse... and choose the folder that has IGI.exe in it, or type it. Look again searches once more.

It says it does not know this build of the game. That is fine. The studio names the builds it has seen before; any other build works too, because missions are built from your own copy, whatever it is.

The copy or the level data failed. The game is not connected until both have worked, so nothing has been written. Check that there is free space on the drive of your user folder (about 250 MB), then press Use this folder again. The screen says which step failed.

The map is empty, or says the level data is missing. Open Settings, Game, Checks and setup and press Build level data.

In the editor

A guard I placed stands in the air, or in the ground. Select him and press G to set him on the ground. Edit, Tidy up finds every such thing at once.

The check list says a patrol stop can't be reached. The stop is on a walkway point that has no way from the stop before it. Pick another point, or add walkway points to join them (Navigation, Add node).

A walkway point I added is red. It has no other point on the same floor within 15 m, so the game would refuse it. Move it closer to the others, or add points in between.

The ground won't change where I shaped it. Something stands there, and the ground never changes under things standing on it. The shaped area's card and the check list say what; move or remove it first.

The check list says the mission needs more terrain than the game holds. The game holds a fixed amount of terrain, and steep new ground uses a lot of it. The Terrain bar in the Ground panel shows how much. Make the biggest shapes smaller or fewer, or flatter.

The check list says a guard has no walkways where he stands. The game walks every guard to his walkways when the mission starts, so one with walkways only on another floor, or none near him, would walk off into the air. Add walkway points where he stands (Navigation, Add node), or move him to where they are.

The ground over a building's cellar is drawn over it. The game opens the ground only in 16 m squares on a grid of its own. A building turned other than a quarter turn can't sit on that grid: turn it square, and it settles onto the grid. See Buildings that open the ground.

The 3D view takes a moment the first time. Opening a mission reads the models and textures the 3D view needs from the game; the Preparing 3D bar on the map shows how far it has got. They are kept, so the next time is quick.

In the game

My mission is not in the game's list. Check that the Apply finished without errors (its Details say), and that the game you start is the one you connected in Settings. A game that was running when you applied lists only the missions it found when it started: close it and start it again. The library's In the game shelf says how far the game's list goes.

My soldiers and the enemy shoot each other. That is the game: soldiers on your side and the enemy fight when they meet. See Sides.

The game stops with "Too few parameters in line 0 of file ...objects.qsc". A mission built by a studio older than this one, with cameras on a map that has no alarm: the alarm made for them was written one parameter short. Apply the mission again with this version.

The game stops with "Error in graph 3 routenet, Node #154 to #18". A guard went after the player to a part of the walkways the game had no way to: a building of yours stood across the level's walkways and cut them in two. Apply the mission again with this version: Apply now joins the walkways back up, and the check list says which guards it concerned.

Something is missing or wrong in the game. Run Game, Check mission... and look at Worth a look too. If a mission was fine and something went wrong in the game's files, Apply again anyway rebuilds it from scratch.

An objective can't be completed. For Collect, the item must be on the ground, where the player can walk into it, and not a weapon the player starts with. For Reach an area, the area must be somewhere the player can get to.

I want the game back as it was.Delete a mission and its slot, texts and picture go from the game, and with none of yours left, mission 14 leads nowhere again, as the game shipped it. The fourteen original levels were never touched. Settings, Game, Checks and setup, Check built-in missions confirms it.

The AI designer

It says there is no key. Open Settings, AI models, Edit the model it uses, type the key, and press Test.

It says the model can't be used, or the request failed. Press Test in Settings to see what the provider says. Check the model's name, that your account can use it, and that you have credit.

It built something I don't want.Undo these changes under the request puts the mission back as it was before it.

The community

It says the community can't be reached. The community is on the internet: check the connection, and that nothing (a firewall, a proxy) blocks the studio. The rest of the studio works without it.

Google sign-in opened a page, but the studio is still waiting. Finish signing in on Google's page; when it says you are signed in, the studio carries on by itself. If the page went behind the studio's window, Open the page again; Copy the link gives you its address for another browser. Google sends the browser back to the studio at localhost, on one of the ports 38461, 41923 or 45127: if another program holds all three, the studio says so.

A page in the browser says the sign-in has expired. It was cancelled in the studio, or started more than ten minutes ago. Sign in again from the studio.

The code never came. Look in the spam folder, then press Send a new code (it can be sent again after 30 seconds).

I am asked to sign in again. Signing out, or unticking Keep me signed in (then the next start of the studio signs out), are the two ways a sign-in ends on purpose. The community also ends one that goes unused for a week.

Still stuck?

Open an issue on GitHub with what you did, what happened, and the log from %APPDATA%\Project IGI Studio\logs\studio.log.